TERMS

ABSENT MINDS
Last Updated: December 31, 2025

At ABSENT MINDS, we stand behind the quality of our pieces. If something isn’t right, we’ll make it right — within the terms below.

For all return or refund requests, please contact us at:
absentminds.connect@gmail.com

1. How to Request a Return

You must contact us within 7 days of receiving your order.

Your email must include:

• Your order number
• A clear description of the issue
• Photos (if the item is damaged, defective, or incorrect)

Requests sent without sufficient information may delay processing.

2. What Happens Next?

We aim to review all requests within 7 working days.

If your return is approved, we will provide:

• The correct return address
• Detailed return instructions

Important:
Returns sent without prior written confirmation will not be accepted.

3. Condition of Returned Items

All returned items must be:

• Unused
• Unworn
• Unwashed
• In original condition

We do not accept items that are:

• Worn
• Stained
• Damaged
• Altered

Return shipping costs are the responsibility of the customer.
ABSENT MINDS does not offer Freight-To-Collect (FTC) services.

4. Manufacturing Variations

As our products are produced through professional garment manufacturing processes, minor variations may occur.

These may include slight differences in:

• Garment measurements
• Fabric texture
• Color appearance
• Print placement

Please note that a size difference within the 1–3 cm range shown in the size chart is considered a normal manufacturing tolerance and does not qualify as a defect or a reason for return.

We always strive to ensure the highest possible consistency in every piece.

5. Refund Process

If your refund request is approved:

• Funds will be returned to the original payment method
• Refunds will be processed in the original purchase currency

Processing times may vary depending on your payment provider.

6. Non-Returnable Items

The following items cannot be returned:

• Tights
• Underwear
• Pajamas
• Swimsuits
• Socks
• Face masks
(For hygiene reasons)

Additionally, the following are non-returnable:

• Deliberately damaged items
• Items returned more than 7 days after delivery
• Orders delayed due to incorrect information provided by the customer (wrong address, phone number, etc.)